Return Eligibility

We accept returns within 14 days of delivery. To be eligible, your resistance band(s) must be unused, unopened, and in their original packaging — since these are worn against the skin, we're unable to accept returns on used or opened items for hygiene reasons.

Non-Returnable Items

• Used or opened resistance bands
• Sale or clearance items (unless defective)

Return Process

1. Email us at bodylumestudiosupport@gmail.com with your order number and reason for return to get a return authorization.
2. Pack the item securely in its original packaging.
3. Include your order number with the package.
4. Ship the item to the address we provide in your return authorization.

Refunds

Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund goes back to your original payment method within 5–7 business days (allow an extra 2–5 days for it to appear, depending on your bank).

Damaged or Defective Items

If your order arrives damaged or defective, contact us immediately at bodylumestudiosupport@gmail.com with photos of the item and packaging. We'll make it right.

Return Shipping Costs

Customers cover return shipping costs, except when the item received was damaged, defective, or incorrect — in that case, we'll provide a prepaid return label.